Order Actions: Refund order
The Refund Order Action in Arigato Automation for Shopify enables merchants to automatically process refunds automatically.
Configuring the Action
| Field Name | Description | Example |
|---|---|---|
| Refund Currency | Specifies the currency code in ISO 4217 format for the refund. | USD |
| Refund Note | An optional note attached to the refund for record-keeping. This field accepts tokens and Twig code. | Returned item did not meet expectations. |
| Restock Type | Determines how refunded items are restocked, with options including "No Restock" for items not being returned to inventory, "Cancel" for items not yet delivered, and "Return" for items already delivered. | Return |
| Refund the cost of shipping | Indicates whether shipping costs are also refunded. | Checked |
| Send notification to customer | Sends a notification to the customer about the refund. | Checked |
Additional Information
This action will refund all captured transactions for an order. This action does not release pending transactions. Use the Cancel Order action with the Void Transactions setting to release pending transactions.
Credit Cost
Using the Refund Order Action counts as a single action credit on Lite plans. There is no credit cost for Unlimited plan users.
Custom Actions
The Refund Order Action is fully supported in Custom Actions. Guidelines for implementing this action, along with other examples, can be found in the documentation.