Customer Action: Add and remove tags from a customer
The Add and remove tags from a customer action in Arigato allows for the simultaneous addition of new tags to a customer's profile and the removal of existing tags.
Configuring the Action
| Field Name | Description | Example |
|---|---|---|
| Add Tags | Specify the tags to be added to the customer. Input should be either a single tag or a comma-separated list of tags. | VIP, Frequent Buyer |
| Remove Tags | Specify the tags to be removed from the customer. Input should be either a single tag or a comma-separated list of tags. | First-Time Buyer, Engaged Survey |
Advanced Usage
Twig code can be used for dynamically managing customer tags based on certain conditions. For instance, adding a 'Loyal Customer' tag when the total spent is above a specific amount while removing the 'New Customer' tag:
Add Tags:
{% if customer.total_spent > 500.00 %}
Loyal Customer
{% endif %}
Remove Tags:
New Customer
This operation will tag the customer as a 'Loyal Customer' and remove the 'New Customer' tag when the total spent exceeds the defined threshold.
Credit Cost
The Add and Remove Tags from a Customer action consumes one Action Credit on Lite plans and is unlimited on Unlimited plans.