Fulfillment Order Action: Release the hold on a fulfillment order

The Release the hold on a fulfillment order Action allows you to remove a hold that has been placed on a fulfillment order in Shopify. This is useful when an order was intentionally paused—due to fraud checks, manual review, stock discrepancies, or custom Workflow logic—and is now ready to proceed through the fulfillment process.

Important Requirement

To use this Action, your Workflow must have access to a Fulfillment Order object or via a fulfillment order loop. This generally comes from triggers such as Fulfillment Order Created, Fulfillment Order Hold Applied, or by using a lookup Action to retrieve a fulfillment order.

Configuring the Action

This Action does not have any additional settings. Simply add the Action to a Workflow to release the hold on a fulfillment order.

Troubleshooting & Usage Tips

“Fulfillment order is not on hold” error: This Action only works when the fulfillment order currently has a hold applied in Shopify. If the order is already active or fulfilled, Shopify will reject the request.

Unable to release hold due to Shopify restrictions: In some cases, a fulfillment order may be locked by Shopify—for example, if the hold is managed by a connected fulfillment service (such as a 3PL). If this occurs, verify whether the fulfillment location or app enforces restrictions that prevent manual hold releases.

Credit Cost

The Release the hold on a fulfillment order Action incurs a cost of one Action Credit on Lite plans and is unlimited on Unlimited plans.

Custom Actions

The Release the hold on a fulfillment order Action is fully supported within Custom Actions, allowing for advanced customization. Additional details and examples are available in the documentation.